How Zappos Wins at Customer Service Every Day

What is it: Great Customer Service matters

Why is it important: Everyone knows what excellent customer service feels like (and when it’s not). Zappos is one of many companies that has set the bar to what constitutes “going beyond”. It’s not nearly as difficult to set up the infrastructure for your service organization than it is to get the culture right. We believe you can have both. Check out the article and see what Zappos has to say about it.