by PulseOne | Feb 18, 2020 | Article Insight, Customer Service
Smiles Aren’t Enough: The Power Of Standards And Systems In Customer Service What is it: A standard is a single position that an organization takes. A standard can be how long it’s okay for a phone to ring before it’s answered. While systems are slightly more...
by PulseOne | Feb 17, 2020 | Newsletter Insight
PulseOne Business Insider – Edition 6 In this month’s Business Insider – best practices we are talking to clients about, key data points that help us plan and keep us updated, and other topics of interest. See something interesting to you, let us know! IT...
by PulseOne | Jan 31, 2020 | Article Insight, Customer Service
These Customer Service Habits Can Drive A Company To Rival Zappos, Nordstrom, Virgin What is it: Focus on habits of great customer service, and you’ll soon enjoy the dividends. Build the habit of “wow.” Wow moments, by definition, are unexpected instances...
by PulseOne | Jan 28, 2020 | Newsletter Insight
PulseOne Business Insider – Edition 5 In this month’s Business Insider – best practices we are talking to clients about, key data points that help us plan and keep us updated, and other topics of interest. See something interesting to you, let us know! IT...
by PulseOne | Oct 15, 2019 | Article Insight, Customer Service
What is it: Great Customer Service matters Why is it important: Everyone knows what excellent customer service feels like (and when it’s not). Zappos is one of many companies that has set the bar to what constitutes “going beyond”. It’s not nearly as difficult to set...
