Online Presence More Important Now Than Ever
From connecting with prospective employees to prospective customers, a strong business digital presence and workflow process is vital.
Online Presence More Important Now Than Ever
Smiles Aren’t Enough: The Power Of Standards And Systems In Customer Service
Smiles Aren’t Enough: The Power Of Standards And Systems In Customer Service
What is it: A standard is a single position that an organization takes. A standard can be how long it’s okay for a phone to ring before it's answered. While systems are slightly more elaborate. They're essentially groups of standards. For instance, a popular...
These Customer Service Habits Can Drive A Company To Rival Zappos, Nordstrom, Virgin
These Customer Service Habits Can Drive A Company To Rival Zappos, Nordstrom, Virgin
What is it: Focus on habits of great customer service, and you'll soon enjoy the dividends. Build the habit of “wow.” Wow moments, by definition, are unexpected instances extraordinary, memorable customer service. But just because they’re unexpected for the...
How Zappos Wins at Customer Service Every Day
How Zappos Wins at Customer Service Every Day
What is it: Great Customer Service matters Why is it important: Everyone knows what excellent customer service feels like (and when it’s not). Zappos is one of many companies that has set the bar to what constitutes “going beyond”. It’s not nearly as difficult to...