The Freedom to Scale
Customized Managed IT Services to Meet Your Business Needs
Growing your business? We can help.
At PulseOne, we believe in giving our clients the freedom to choose the level of service that best fits their needs and budget. That’s why we offer four tiers of services, each with a unique pricing structure. But here’s the thing—no matter which tier you choose, you’ll have access to all of our services. Need 24/7 monitoring? No problem! You can simply add it on as needed.
We’re all about giving you the flexibility to scale your services up or down as your business grows. With PulseOne, you’ll always have the managed IT resources you need to keep your business running smoothly, without breaking the bank.
Our Primary IT Services
Network downtime, security breaches, and unexpected IT issues can hinder growth and disrupt your daily operations. At PulseOne, we know that a reliable IT infrastructure is essential for a successful business.
CTO Services
Get expert guidance and leadership for your technology needs with our Chief Technology Officer (CTO) Services. As your virtual CTO, we will work with you to understand your business goals and objectives, and create a technology strategy that aligns with your vision. We can help you evaluate your current technology infrastructure, identify areas for improvement, and develop a plan to implement new technologies that will enhance your business operations.
End-User Helpdesk
Make your life easier with our friendly and knowledgeable End-User Helpdesk. Our support staff can help you troubleshoot any issue quickly, so you can get back to work and stay productive.
IT Security
Protect your sensitive information and systems from cyber threats with our IT Security services. Our expert team can provide you with the security solutions you need to keep your data safe and sound.
IT Storage and Backup Management
Don’t let storage issues slow you down—let us take care of it for you with our IT Storage and Backup Management services. We offer state-of-the-art storage solutions and reliable backup systems to ensure that your data is always available and secure.
IT Project/Program Management
Get your big projects done right with our IT Project/Program Management services. Our team of experts can help you manage every step of the process, so you can ensure a successful outcome.
IT Procurement/Asset/License Management
Simplify your technology purchasing and compliance requirements with our IT Procurement/Asset/License Management services. We have the industry expertise and vendor relationships to help you find the best deals on hardware and software while staying compliant with licensing requirements.
IT Plan/Design/Implement New Technologies
Stay ahead of the game with our IT Plan/Design/Implement New Technologies services. We can help you evaluate your options and choose the best technology solutions to meet your needs.
IT Monitor, Alert, and Manage (Server/Network)
Keep your systems running smoothly with our IT Monitor, Alert, and Manage services. Our proactive monitoring and alerting can catch issues before they become major problems, so you can avoid downtime and system failures.
IT Communications Management
Improve your communication and collaboration with our IT Communications Management services. We offer the best solutions for video conferencing and collaboration tools to keep your teams working together seamlessly.
What You Get With PulseOne
Dedicated Client Success Manager
We believe that building strong relationships with our clients is key to providing the best IT solutions. That’s why we provide each of our clients with a dedicated Client Success Manager (CSM).
Issues Covered
- Strategic IT
- Budgeting and forecasting
- Vendor management and contract negotiation
- Ongoing monitoring and optimization
- Software and hardware upgrades and replacements
- Compliance and regulatory requirements
- Proactive identification and resolution of IT issues
- Reporting and communication
- Collaborative problem-solving and troubleshooting
- Tailored training and support
Admin Services
Don’t waste your valuable time and resources on administrative IT tasks that distract you from growing your business.
Issues Covered
- Software updates and patches
- Data backups and recovery planning
- Asset inventory and management
- Cloud services management
- User management
- Software installation and configuration
- Network administration
- Data backup and recovery
- Security management
- System monitoring and reporting
Monitoring, Alerting, Maintenance
Your network infrastructure is the backbone of your business operations. At PulseOne, we understand how critical it is to maintain the health and performance of your IT systems.
Issues Covered
- 24/7 system monitoring
- Proactive alerting
- Regular maintenance
- Performance optimization
- Security monitoring
- Reporting and analysis
Managed Security — Antivirus, Anti-Malware
When it comes to safeguarding your digital assets, there’s no room for compromise. Our Managed Security services ensure that our clients’ IT infrastructure is protected against the latest threats.
Issues Covered
- Proactive threat detection
- Patching and updating security software
- Centralized management across devices and network
- Reporting and analysis of security trends
- Cost-effective solutions
- Improved security and reduced risk of data loss
Remote Support 11 x 5
Technical issues inevitably arise in all businesses. And when that happens, you need fast and reliable support to get back on track. Our Remote Support team is here to help, providing round-the-clock assistance 11 hours a day, 5 days a week.
Issues Covered
- Software and hardware troubleshooting
- Network connectivity issues
- Performance optimization
- Virus and malware removal
- Operating system issues
- Email and messaging issues
- Cloud services support
- Data backup and recovery
- Printer and peripheral issues
- Mobile device support
- Security and access control issues
Onsite Support 11 x 5
With our 11 x 5 Onsite Support services, you can count on us to be there for you whenever you require on-site assistance, 11 hours a day, 5 days a week. Our team of highly skilled IT professionals will travel to your location to provide expert support for any technical issues that cannot be resolved remotely.
Issues Covered
- Software and hardware troubleshooting
- Network connectivity issues
- Performance optimization
- Virus and malware removal
- Operating system issues
- Email and messaging issues
- Cloud services support
- Data backup and recovery
- Printer and peripheral issues
- Mobile device support
- Security and access control issues
Annual Technology Review
We believe that technology should be an asset, not a hindrance, to your business. That’s why we offer an Annual Technology Review to all of our clients, to ensure that their IT infrastructure is fully aligned with their business objectives and growth plans.
Here’s how our Annual Technology Review can help your business grow:
- Uncover areas for improvement
- Ensure security and compliance
- Boost performance and productivity
- Plan for the future
Our experienced IT professionals will thoroughly evaluate your current technology setup, identifying any gaps, inefficiencies, or areas of potential improvement.
Cyber threats are a constant concern for businesses of all sizes. That’s why our Annual Technology Review includes a comprehensive security assessment to ensure that your systems are fully compliant with industry regulations and best practices.
Slow systems and downtime can be major roadblocks to productivity. Our team will evaluate your systems and identify opportunities for optimizing performance.
Technology is constantly evolving, and staying ahead of the curve is essential for success. By understanding your business goals and objectives, we can help you plan for the future.